Three Mistakes I Made as a First Time Scrum Master
I was lucky to get the chance to try my hand as a scrum master for the first time this year. I have worked in Agile for a good few years, and have picked up some sprints when holidays happened, but…
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Seven Challenging Customer Service Problems and Solutions
Customer Service
How To Solve The Top Customer Service Issues Easily
Working in customer service brings with it its own rewards and challenges. Before I dive into the problems and their solutions, it's important to clear out one crucial thing first.
If you work in customer service, one of the most important skills you would need is self-discipline. This is because self-discipline would help you in controlling your impulses and reactions with customers in the instance where they behaved negatively.
The second most important skill is adopting a positive mindset, which will allow you to turn a negative situation into a positive experience for the customer.
Without these two skills, it would be hard to successfully work in customer service.
Keep in mind, as the popular saying goes, the customer is always right.
Below, I have gathered the top seven toughest customer service challenges and how you can manage them wisely.
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